Return Policy

  1. Goods can be returned within 14 working days from the day of purchase (both when purchased directly from us and from third parties)
  2. The goods must be returned in their original packaging. Inserts must be unused, i.e. they must show no signs of use, and the inserts and their packaging must be intact. If the opposite is the case, OB may not accept the goods back.
  3. When returning, a precise explanation of the reason is required (by letter or email). You can use the attached form. There are several ways to return:
    a) Email sales@orthobaltic.eu to write the order number, attach the invoice with payment confirmation or purchase receipt, the completed form. Then send the goods to us by post or courier at Ortho Baltic UAB, Taikos Str. 131A, LT-51124 Kaunas, Lithuania. Shipping costs are paid by the customer.
    b) Deliver the goods to our office at: Ortho Baltic UAB, Taikos Str. 131A, LT-51124 Kaunas, Lithuania. Along with the goods, submit the order number, an invoice with payment confirmation or a purchase receipt, a completed form.
  4. After receiving the goods, within 7 days, Ortho Baltic UAB checks the inserts and if there are no damages, within 14 days. makes a refund. The amount refunded is equal to the amount of the invoice or receipt.
  5. Products cannot be returned if they were purchased with a discount coupon.

 

Cancellation form

 

(If you want to cancel the contract, please fill out the form below and send it back to us.)

 

– to Ortho Baltic UAB, Taikos Ave. 131A, LT-51124 Kaunas, Lithuania, info@orthobaltic.lt

– I / We hereby give notice that I /We cancel my/our contract of sale of the following goods for the supply of the following service:

3D-printed insoles 3D-JUST® with over/underpronation __________________________       ________ pair.

-Ordered on _______________________, received on ___________________________________________

– Name of consumer(s) ____________________________________________________________________

– Address of consumer(s) ___________________________________________________________________

– Signature of consumer(s) (only if this for is notified on paper) ____________________________________

– Date __________________________________________________________________________________