General Terms & Conditions

 

  1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

 

  1. Contractual partner, formation of contract, correction facilities

The contract is concluded with Ortho Baltic UAB.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

 

  1. Delivery conditions

Shipping within EU is 8 € of charge.

For all another countries shipping costs 12€ . The delivery time within Germany is about 5 working days. For deliveries within the EU and (non-) European countries, the delivery time is 10-15 days.

 

  1. Payment

The following payment methods are basically available in our online shop: Paysera, creit card and direct transfer.

 

  1. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

 

  1. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

 

Return Policy

  1. Goods can be returned within 14 working days from the day of purchase (both when purchased directly from us and from third parties)
  2. The goods must be returned in their original packaging. Inserts must be unused, i.e. they must show no signs of use, and the inserts and their packaging must be intact. If the opposite is the case, OB may not accept the goods back.
  3. When returning, a precise explanation of the reason is required (by letter or email). You can use the attached form. There are several ways to return:
    a) Email sales@orthobaltic.eu to write the order number, attach the invoice with payment confirmation or purchase receipt, the completed form. Then send the goods to us by post or courier at Ortho Baltic UAB, Taikos Str. 131A, LT-51124 Kaunas, Lithuania. Shipping costs are paid by the customer.
    b) Deliver the goods to our office at: Ortho Baltic UAB, Taikos Str. 131A, LT-51124 Kaunas, Lithuania. Along with the goods, submit the order number, an invoice with payment confirmation or a purchase receipt, a completed form.
  4. After receiving the goods, within 7 days, Ortho Baltic UAB checks the inserts and if there are no damages, within 14 days. makes a refund. The amount refunded is equal to the amount of the invoice or receipt.
  5. Products cannot be returned if they were purchased with a discount coupon.

 

Cancellation form

 

(If you want to cancel the contract, please fill out the form below and send it back to us.)

 

– to Ortho Baltic UAB, Taikos Ave. 131A, LT-51124 Kaunas, Lithuania, info@orthobaltic.lt

– I / We hereby give notice that I /We cancel my/our contract of sale of the following goods for the supply of the following service:

3D-printed insoles 3D-JUST® with over/underpronation __________________________       ________ pair.

-Ordered on _______________________, received on ___________________________________________

– Name of consumer(s) ____________________________________________________________________

– Address of consumer(s) ___________________________________________________________________

– Signature of consumer(s) (only if this for is notified on paper) ____________________________________

– Date __________________________________________________________________________________